Support Executive

About the Role

Now V Play is seeking a customer-focused and enthusiastic Support Executive to assist users, address their queries, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to handle customer concerns professionally.

Key Responsibilities

• Respond to customer inquiries through calls, WhatsApp, email, and other communication channels.
• Assist customers with bookings, registrations, account-related queries, and platform navigation.
• Provide timely and accurate information about Now V Play’s services and offerings.
• Handle customer complaints, concerns, and feedback professionally.
• Coordinate with relevant teams to resolve customer issues.
• Follow up with customers to ensure their concerns have been addressed.
• Maintain records of customer interactions, complaints, and resolutions.
• Guide users through the platform’s features and services.
• Identify recurring customer issues and communicate feedback to management.
• Ensure a positive and professional customer experience.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1+ year of experience in customer support, client servicing, or a similar role preferred.
• Excellent English communication skills, both verbal and written.
• Strong interpersonal and problem-solving skills.
• Ability to handle customer queries patiently and professionally.
• Basic computer skills and familiarity with MS Office.
• Ability to multitask and work in a fast-paced environment.
• Customer-oriented mindset with a positive attitude.